Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Can I return an item?
Yes, within 30 days of delivery if unused and in original condition.

2. When will my refund arrive?
Within 7 business days after we receive the returned item.

3. Do you ship internationally?
Yes, to most EU countries and select international locations.

4. What if my package arrives damaged?
Email us with photos and your order number within 7 days.

5. How can I cancel an order?
Orders can be canceled within 24 hours before shipment.

6. Are taxes included?
Yes, prices include VAT within the EU. Import duties may apply outside the EU.

7. How do I contact support?
Email: solkouyate369@outlook.com
Phone: +36 303603798